STANDARD TERMS OF SERVICE

When you request SOBO Design Ltd to provide services, we may issue a quotation, proposal, pro forma invoice, invoice, order confirmation or other written scope document (the “Work  Agreement”). The Work  Agreement, together with these Standard Terms of Service, forms the contract between SOBO Design Ltd and the Client for the provision of the Work . If no formal Work Agreement is issued, these Standard Terms of Service together with any written correspondence defining the scope of the Work  shall apply.

By accepting a quotation and/or signing a Work  Agreement and/or making any payment towards the Work , the Client agrees to be bound by these Standard Terms of Service.

  1. DEFINITIONS AND INTERPRETATIONS

1.1. ’Agreement’’ shall mean the contract between The Installer and the Client in accordance with the terms and conditions set out below and/or in the Work Agreement document,  as amended from time to time in accordance with clause 12(Variation) .

1.1.1 Work Agreement shall mean a document with agreed terms of service. If no formal Work Agreement is issued, these Standard Terms of Service together with any written correspondence defining the scope of the Work  shall apply.

1.2.‘’Client” shall mean the person , company or organisation instructing The Installer to carry out the Work .

1.3.‘’Installer” shall mean the party contracted to provide the Work  under the Agreement. In this conditions ‘’Installer’’ means SOBO DESIGN LTD, Company number 10180274, with registered address at Unit7, Enterprise Row, Rangemoor Raod, N15 4LU, London, UK.

1.4.’’Work” shall mean the Work  described in the Work Agreement  and which are to be carried out by The Installer as part of the Agreement. If no formal Work Agreement is issued,  any written correspondence defining the scope of the services and/or supply of materials described shall apply.

1.5.‘’Site’’ shall mean the location where the Work  is to be carried out by The Installer as part of the Agreement

1.6.‘’Pounds’’ and ‘’£’’ shall mean the lawful currency for the time being of the United Kingdom

1.7.‘’Working Day’’ shall mean any day not being a Saturday, a Sunday or a public holiday in England.

1.8’Calendar Day’’ shall mean every day on the calendar, including weekends and public holidays’

1.9.‘’Third party ‘’ shall mean any other party apart from The Installer and The Client.

1.10. ‘’In Writing ‘’ shall mean communicated in a written form. Whenever ‘’in Writing’’ is contained in the terms below it shall be deemed to include any written form of communication sent by any of the below listed  means:

A.sent by e-mail or other electronic means and shall be deemed given 12 hours after the time the  transmitting machine generates an indication of a successful transmission to the addressee.

B.sent by post via recorded delivery or delivered by reputable courier service to the address of the addressee  written in the Work Agreement  and shall be deemed given at the time at which the courier service certifies that it delivered the same to that address.

C.delivered personally to an authorised representative of a party and shall be deemed given at the time of delivery.

  1. BASIS OF THE SALE

2.1 No variation to the Agreement shall be effective unless agreed in writing by both the Client and The Installer.

2.2 The Client’s payment of the deposit or any part of the cost of the Work  is deemed to be acceptance of the below conditions and those included in the Agreement.

2.3 Nothing in these Terms excludes or limits the Client’s statutory rights.

  1. CONTRACT FORMATION

3.1  The Client shall be deemed to have read and accepted these Standard Terms of Service and the Work Agreement before the Work  commence

3.2 The Client’s payment of the deposit or any part of the cost of the Work  is deemed to be acceptance of the Agreement and its conditions.

3.3 The pre-contractual discussions, emails and documents exchanged during the negotiation of the contract, do not formulate the legally binding contract between the parties are inadmissible as evidence to assist in determining the construction of a contract.

3.4 The Client is of the opinion that The Installer has the necessary qualifications, experience and abilities to carry out  the Work.

3.5 The Installer shall carry out the Work  with reasonable care and skill.

3.6 Nothing in this Agreement limits or excludes any statutory rights available to the Client.

  1. THE WORK

4.1 The Agreement is entered into between the Client and The Installer for the supply and completion of the Work  described in the Work  Agreement. If no formal Work Agreement is issued, these Standard Terms of Service together with written correspondence defining the scope of the Work  shall apply.

4.2 The Work  shall be carried out at the Site specified by the Client and identified in the Work Agreement or otherwise agreed in writing.

4.3 Design and substrate responsibility

4.3.1 On the floors at depth of 100mm to 120mm a crack control joints are required every 5 meters. The Client shall provide copies of drawings detailing the joints location 20 days prior to the Work  commencement

4.3.2.Any existing floor at 3 to 20 mm thickness only require joints to mirror what is in the subfloor. If the subfloor is free from joints, then it is possible to lay the floors at 3-4 mm thickness with no joints.

4.3.3  Where the design or substrate requires movement joints, expansion joints, crack control joints, waterproofing details, falls or structural design input, the Client shall obtain suitable professional advice and ensure such details are incorporated into the design before the Work  commence.

4.3.4 Unless expressly stated and agreed in writing by both parties, The Installer is responsible only for the application of the agreed system and finish and is not responsible for the design, structural performance, movement characteristics, moisture condition or suitability of the substrate or for Work  carried out by others.

4.3.5  The Installer may comment on visible substrate preparation issues, but can only assess what is visible at the time of inspection. Responsibility for the design, preparation and suitability of the substrate remains with the Client and/or the relevant third party contractor.

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4.4 The Materials:

4.4.1. The materials to be used to complete the Work  shall be agreed between the Client and The Installer in writing.

4.4.2.The Installer may make changes to the specification of the materials  without notifying the customer in so far as such changes of specification do not materially affect the appearance or quality or performance of the materials. Any material change shall be discussed with the Client in writing.

  1. The WORK SCHEDULE

5.1 The Work  commencement date shall be agreed between the parties in writing.

5.1.1 Any stated programme, duration or anticipated completion date is an estimate only and shall not be of the essence. The Installer shall use reasonable endeavours to complete the Work  within the estimated timeframe, however shall not be liable for any delay or extension to the programme arising from matters beyond The Installer’s reasonable control, including but not limited to variations, additional Work , delays in Client instructions or approvals, late payment, restricted or delayed access to the Property, acts or omissions of the Client or third parties, delays by other contractors, adverse site conditions, uncovering of unforeseen defects, delays in the supply of materials, or events of force majeure. In such circumstances, The Installer shall be entitled to a reasonable extension of time for completion of the Work .

5.1.2 The Work  commencement delay – if the agreed Work  commencement date cannot be met by the Client a delay notice is required. The notice shall be issued to The Installer five Working Day prior to the Work  commencement day at minimum. The Installer shall use reasonable endeavours to offer an alternative date, subject to availability and existing commitments.

5.1.3 Unsuitable environmental conditions for microcement installation – Where the Works include microcement or other hand-applied cementitious decorative finishes, the Client shall ensure that suitable environmental conditions are maintained at the Site for installation and curing.

5.1.3.1 Unless otherwise agreed in writing, the ambient and substrate temperature should generally be maintained between 15°C and 25°C during installation and the initial curing period.

5.1.3.2 The Installer shall not be required to carry out microcement installation where, in the Installer’s reasonable opinion, the ambient temperature, substrate temperature, surface temperature or local working environment is unsuitable, including where temperatures are around 28°C or above.This is because high temperatures, direct sunlight and excessive solar gain can accelerate drying and curing, reduce working time and materially increase the risk of visible trowel marks, patchiness, colour variation, uneven curing, sealer defects, inconsistent appearance and reduced bonding.

Areas with substantial glazing, conservatories and glazed extensions may reach temperatures materially above the external air temperature, and suitability shall be assessed by reference to the actual Site conditions at the time of installation.

5.2 The Installer’s normal working hours are Monday to Friday between 8am – 5pm, Saturdays between 8am – 4pm. Any out of hours Work  shall be charged separately and agreed in advance in Writing.

5.3 Date of practical completion and acceptance of  the Work  by the Client. The Installer shall notify the Client of the date when in his opinion the Work  is practically complete and ready for inspection by the Client. Unless the Client dissents by notice, giving reasons, within 7  Calendar Days of receipt of The Installer ’s notice, practical completion and acceptance the Work  shall be deemed for all the purposes of the Agreement to have taken place on the date so notified.

5.4 The Installer shall acknowledge  to the Client’s notice 3-5 working days, and then review and respond to it within 14 Working Days, if possible.

5.5 The Client must not use nor allow any other Third party to use the Work  supplied by The Installer, unless the practical completion and acceptance of the Work  has taken place.

5.6 Shall the Client provide instructions and/or permission for other trades to access the Work, such actions shall be regarded as an acceptance of the Work  through taking possession and deriving benefits from the Work, without prejudice to the Client’s statutory rights.

  1. PAYMENT TERMS

6.1 The total cost of the Work  shall be specified in the Work  Agreement, of no formal Work Agreement is issued, then the total cost of the Work  shall be specified in Writing.

6.2 Payment Terms:

6.2.1 Deposit Payment – Upon instruction of Work  to The Installer, a deposit payment of  60% or 75% (depending on the type of Work )  of the total cost of the Work, is required to secure the scheduling and to cover the cost of materials. Payable in advance of the Work  commencement date. Deposit payment deadline shall be specified in the Writing or proforma invoice.

6.2.2.Remaining  balance of the total cost of the Work,  is payable upon completion of either a) the agreed stages of the Work  , or b) practical completion of the Work (depending on the type of Work ). The payment  shall be made within 5 Working Days, from the date of the invoice, unless otherwise stated in Writing.

6.3 The balance for completed Work  remains payable in accordance with the final invoice and the agreed payment terms, notwithstanding any ongoing discussion relating to aesthetic matters that do not amount to a defect in workmanship.

6.4 If any payment is not made when due, The Installer may: (a) suspend the Work ; (b) withhold further attendance; (c) decline to return to Site; and/or (d) recover any direct loss, cost and expense reasonably incurred as a result.

6.4 Any additional Work  or variations requested by the Client shall be separately quoted and invoiced.

6.5 All payments shall be made to the bank account stated on the invoice, within the agreed time period.The Client shall not withhold payment except where required by law or where the Client has a valid legal right to do so.

6.6 Cancellation by the Client

6.6.1 If the Client wishes to cancel the Work , the Client shall give written notice to The Installer.

6.6.2 Upon receipt of such notice, The Installer shall cease further performance of the Work  as soon as reasonably practicable, subject to any commitments already entered into in connection with the Work .

6.6.3 Where the Client cancels the Work  after the Agreement has been formed, The Installer shall be entitled to payment for:

6.6.3.1 all Work  properly executed up to the date of cancellation;

6.6.3.2 all materials ordered, allocated, manufactured or committed for the Work , including any bespoke, special-order or non-returnable materials;

6.6.3.3 any cancellation charges, restocking charges or other liabilities incurred with suppliers or subcontractors;

6.6.3.4 all direct loss, cost and expense reasonably incurred by The Installer arising out of the cancellation, including planning, administration, scheduling, reserved installation time, labour commitments, specialist resource and resourcing costs; and

6.6.3.5 any other amount properly due to The Installer under the Agreement up to the date of cancellation.

6.6.4 The Client acknowledges that, depending on the nature of the Work , materials may need to be ordered and labour or specialist resource committed approximately 4 to 5 weeks prior to the Date for Commencement, and that on larger projects The Installer may incur substantial costs and commitments in advance of attendance on Site.

6.6.5 The Installer shall be entitled to retain from any deposit paid such sums as are properly due under clause 6.6.3. If the amount due to The Installer exceeds the deposit paid, the balance shall be payable by the Client within the period stated in The Installer’s invoice.

6.6.6 If the deposit paid exceeds the sums properly due to The Installer under this clause, The Installer shall refund the balance to the Client within 14 Working Days of:

6.6.6.1 receipt of the Client’s written cancellation notice; and

6.6.6.2 receipt of the Client’s bank details in writing.

6.6.7 The Installer shall use reasonable endeavours to mitigate any loss, cost and expense arising from cancellation.

6.7 Statutory Cancellation Rights

6.7.1 Where the Client is a consumer and the Agreement is entered into off-premises or at a distance, any statutory cancellation rights shall apply to the extent required by law.

6.7.2 Where the Client requests The Installer to commence the Work , procure materials, reserve labour or otherwise undertake project-specific preparations during any statutory cancellation period, the Client shall remain liable, to the extent permitted by law, for the value of all Work  carried out and for all loss, cost and expense reasonably incurred by The Installer up to the date of cancellation.

6.8 The Installer has a right to cancel the Work  within 14 days of the Work  commencement date, a cancellation notice shall be provided to the Client in Writing. If such cancellation occur, The Installer shall issue a refund of the full deposit amount received from the Client. The Installer shall make a refund using the same payment methods that the Client used in the original transaction, unless agreed otherwise with the Client in Writing.

7.STANDARD OF WORK

7.1 All Work  shall be carried out to thorough standard, with surface regularity – SR2. Materials used will be of current British Standard requirements, suitable for the agreed system and generally in accordance with the manufacturer’s guidance.

7.1 Any colours, finishes, images, sample boards, swatches, charts or other visual representations provided by The Installer, weather on its website, in brochures, marketing materials, quotations or otherwise, are supplied for guidance only and shall not constitute a representation, warranty or guarantee that the final installed product will exactly match the same in colour, tone, shade, texture, movement or overall appearance.

7.3 The Client acknowledges that microcement and other hand-applied decorative finishes are hand-applied decorative finishes and that inherent variation in tone, shade, texture, movement, trowel marks and overall appearance is to be expected and shall not be treated as a defect, fault or failure to comply with specification, provided the Work  have been carried out with reasonable skill and care.

7.4 The final appearance of the installed microcement and other hand-applied decorative finishes may vary due to factors including, without limitation, substrate condition, build-up, application method, sanding method, sealing process, curing conditions, site conditions, temperature, humidity, lighting and surrounding finishes. Such variation shall not constitute a defect and shall not entitle the Client to reject the Work  or withhold payment.

7.5 Where The Installer is instructed to carry out repairs, patching, recoating, reinstatement or remedial Work  to an existing surface, an exact visual or tonal match with the original surface or any previous installation cannot be guaranteed.

7.6 The Installer may make minor changes to materials or specification where such changes do not materially affect the quality or overall performance of the Work . Any material change shall be discussed with the Client in writing.

8.WARRANTIES

8.1 The Work  is guaranteed for 12 months, whereby The Installer promise to return and put right any faults due to The Installer’s workmanship, at the earliest opportunity and free of charge.

8.2 The warranty covers a period of 5 years for microcement debonding or delamination, provided that the issue is not caused by substrate failure, movement, moisture, third-party interference, misuse, impact damage or failure to follow aftercare guidance.

8.3 The warranty does not cover structural cracking, substrate movement, hairline cracking or defects arising from the condition or movement of the substrate.

8.4 The warranty shall not apply where the Work  or materials supplied by The Installer have been misused, abused, poorly maintained, altered, covered incorrectly, or interfered with by the Client or any Third Party. Nothing in this clause limits or excludes the Client’s statutory rights.

8.5 To make a warranty claim, the Client shall submit a written request to The Installer by email to info@bysobo.com, clearly detailing the issue and including supporting evidence such as photographs, and  including the original date of installation and the date the issue was observed. All warranty claims should be submitted to The Installer as soon as reasonably practicable. Once received, The Installer will assess the claim and provide further instructions within a reasonable timeframe.

  1. COLLABORATIVE WORKING

9.1 The Parties shall Work  with each other in  a cooperative and collaborative manner, in good faith and in a spirit of trust and respect.

9.2 The Client shall provide The Installer with correct information such as drawings and specification concerning the Work  to enable The Installer to fulfil its obligations.

9.3 The Client shall not deprive The Installer of the opportunity of carrying out any of the Work.

  1. DAMAGE

10.1 Damage repair – any reparation Work  requested by the Client as a result of damage to the Work  by The Client and/or Third party shall be quoted and invoiced separately by The Installer, and scheduled separately to the Work.

10.2 The Installer does not take responsibility for any damage to the Material and the Work  caused by:

10.2.1.The Client

10.2.2.Third party

10.2.3.Unexpected weather conditions; such as rain, snow, storms or any other weather conditions not listed in this Agreement.

10.3 If The Installer is under time constraints and is required to carry out minor preparation Work , The Installer cannot be held liable for any defects.

  1. LOSS AND EXPENSE

11.1 Standing time. If The Installer is delayed, impeded or prevented from carrying out the Work  by any act, omission or default of the Client or any Third Party for whom the Client is responsible, The Installer shall be entitled to a reasonable extension of time and to recover any direct loss, cost and expense reasonably incurred.

11.2 Delay. If The Installer is delayed, impeded or prevented from carrying out the Work  by any act, omission or default of the Client or any third party for whom the Client is responsible, The Installer shall be entitled to: (a) a reasonable extension of time; and (b) recover any resulting direct loss, cost and expense reasonably incurred, including wasted attendance, labour downtime, rescheduling costs, storage and additional visits.

11.2.1Due to scheduling requirements a minimum of five Working days notice is required if the start date is to be postponed by the Client. Changes to Work’s schedule caused by the Client after this period will be charged at a rate of £800 + VAT per day at a minimum and £2000 + VAT maximum per day. The maximum sum of the delay charge shall not exceed the total cost of the Work  agreed.

11.2.2In the event of a delay or postponement initiated by the Client, The Installer will use reasonable endeavours to reschedule the Work  for the next available slot. However, the rescheduled date will be subject to The Installer’s prior commitments and availability at the time, and immediate rebooking for the following week or any specific date cannot be guaranteed. The Client acknowledges that rescheduling will be managed in line with The Installer’s project schedule and the order of confirmed bookings.

11.3 Estimate. Every effort is made to estimate Work  as accurately as possible for the Work, it is sometimes necessary to include an additional sum for items and labour which could not be foreseen at the estimation stage. These items will always be discussed with the Client whenever possible; if however the Client is not available, and no other aspect of the Work  may be undertaken in the interim, The Installer shall continue to carry out the Work  in order to finish the Work  on schedule. The Installer shall invoice the Client accordingly.

  1. VARIATIONS

12.1 Except as set out in the standard Terms of Service and Work  Agreement, no variation of the Agreement, including the introduction of any additional terms and conditions, shall be effective unless it is agreed by the Client and The Installer in Writing.

  1. TERMINATION

13.1 Notice of termination of The Installer’s employment shall not be given unreasonably or vexatiously.

13.2 Such termination shall effect on receipt of a termination notice.

13.3 The Installer may suspend the Work  on written notice, without limiting the forgoing, if: (a) payment is overdue; (b) Site conditions are unsuitable; (c) the Client fails to provide access; (d) the Client prevents The Installer from carrying out the Work ; (f)the Work  commencement date is postponed by the Client by 30 days or more, or (e) health and safety concerns arise.

13.4. The Installer may terminate immediately by written notice if the Client or any person acting on the Client’s behalf engages in abusive, threatening or unsafe behaviour towards The Installer’s staff or subcontractors.

  1. DISPUTE  RESOLUTION

14.1 Any dispute relating to the Agreement which cannot be resolved by negotiation between the parties within 10 Working Days of either party giving notice to the other party that a dispute has arisen shall be submitted to mediation pursuant to the Mediation Rules of the ADR Group. Failing settlement of that dispute within 10 Working Days thereafter, the dispute shall be submitted by any party for final resolution by the courts of England which courts shall thereafter have exclusive jurisdiction.

  1. GOVERNING LAW

15.1 The Agreement and any matters arising out of it shall be governed by and construed in accordance with the laws of England.

  1. INTELLECTUAL PROPERTY

16.1 All intellectual property and related material that is developed or produced under this agreement, shall be a shared property of  The Installer and the Client. Intellectual property rights and distribution rights of the intellectual property remain with The Installer and the Client. The Installer reserves the right to photograph the Work  as it progresses, including upon completion.

  1. SCHEDULES

17.1 Schedules 1 – General on Site requirements which must be met by the Client

17.1.1. Access to the Site shall be granted to The Installer during the agreed Work  schedule.

17.1.2.The Installer requires the Site to be cleared by the Client prior to the Work  commencement of the Work. If this is not done, a delay fee of minimum of £250 + VAT will be charged , and any clearing Work  carried out by The Installer shall be done at Client’s expense. Should The Installer be requested to move any furniture or possessions, it is at the Client’s own risk.

17.1.3.Furniture within the area where the Work  is to be carried out must be removed. If furniture removal is not possible, then the furniture must be covered and protected with dust sheets or polythene sheeting by the Client. Furniture shall not be placed back on the Work  until the Work’s curing process has ended.

17.1.4.If high level (above 3 meters from the floor level) or working from height with restricted access is required, it is the Client’s responsibility to supply appropriate ladders  or towers.

17.1.5.It is the Client’s responsibility to ensure that all areas on Site are watertight and protected from the elements, as any water ingress will affect the curing process and final effect of the Work.

17.1.6.All pipework sand underfloor heating systems shall to be tested by the Client prior to the Work  commencement.

17.1.7.No other trades shall be working concurrently with The Installer on the Site in the areas where the Work  are to be carried out, and around the areas where the Work  are to be carried out.

17.1.8.Access to power and water must be granted by the Client as The Installer  will require power and running water for the entire duration of the Work.

17.1.9.On Site lighting shall to be  available prior to the Work  commencing.

17.1.10.On Site heating must be provided.Where the Works include microcement or other hand-applied cementitious decorative finishes, the Client shall ensure that suitable environmental conditions are maintained at the Site for installation and curing.Unless otherwise agreed in writing, the ambient and substrate temperature should generally be maintained between 15°C and 25°C during installation and the initial curing period.

17.1.11The Installer shall not be required to carry out microcement installation where, in the Installer’s reasonable opinion, the ambient temperature, substrate temperature, surface temperature or local working environment is unsuitable, including where temperatures are around 30°C or above.

17.1.12This is because high temperatures, direct sunlight and excessive solar gain can accelerate drying and curing, reduce working time and materially increase the risk of visible trowel marks, patchiness, colour variation, uneven curing, sealer defects, inconsistent appearance and reduced bonding.

A17.1.13 Areas with substantial glazing, conservatories and glazed extensions may reach temperatures materially above the external air temperature, and suitability shall be assessed by reference to the actual Site conditions at the time of installation.

17.1.14.Where the Work  is to be carried on onto a screed or concrete surface, the Client must ensure that these surfaces are solid, flat, level, fully cured and dry ( value of entrapped air of 75% RH or less is required, this can be measured by Digital Hygrometer ) , clean, dust and oil free.

17.1.15.Where the Work  is to be carried on onto screed or concrete floors or plaster boarded or cement boarded or plywood walls or plywood floors, the Client must ensure that these surfaces are solid, free of movement,  free of moisture, dry and fully cured.

17.1.16.The Client must ensure that the surface the Work  is to be carried out on is sound, dry, free of moisture, oil free, solid. The Work  can not be  installed on expansion foam, due to the risk of cracking, colour change and moisture  absorptions.

17.1.17.Surfaces on which the Work  is to be done must be flat and fixed, with no screws or bumps of any sort protruding, with no holes and depressions.

17.1.18.Underfloor heating must be switch off 72 hrs prior to the Work  commencement date, and can be switch back on 28 days after the  the Work  installation.

17.1.19.Where the Work  is  applied to a floor which meets existing wall finish or skirting the  Installer may tape walls and/or skirting boards to protect from marking. Although low tack tape will be used this may cause damage to finished off walls / skirting boards. Ideally the Work  shall be done prior to final wall finish being applied.

17.1.20 Microcement outdoor installations –  Microcement may be installed on patios, outdoor furniture, outdoor walls, etc., under the condition that weather permits. If the temperature falls below 15 degrees Celsius and/or if there is a risk of rain or snow, the Client is responsible for constructing a temporary watertight structure in the designated installation area for the microcement. This structure shall be heated, with the purpose of safeguarding the microcement from low temperatures, and watertight with the purpose of safeguarding the microcement from rain, dirt, mud, and other adverse conditions during the  microcement installation, curing, bonding, and drying processes.

17.1.21 Microcement colours – Colours shown on our online microcement colour charts are for guidance only and may vary depending on screen settings, device and resolution. Physical samples are also supplied as a guide only and do not constitute a guarantee of an exact installed match. As microcement is a hand-applied decorative finish, variations in tone, texture and movement are inherent, and the final appearance may differ depending on lighting, scale, substrate, build-up, application method, sanding, sealing, curing conditions and surrounding finishes.

17.1.22 The Client shall ensure that after the installation of microcement is complete and curing process ended, a silicone is applied to the joints between the walls and floor to prevent any leaks caused by movement in the subfloor/wall joints before the microcemented area. Any silicone suitable for marble and stone can also be used for microcement. This rule also applies to the installation of microcement in kitchen splashbacks or any other potentially wet areas. It is important to note that cracks or hairline cracks may appear in the joints between the subfloor and wall, two walls, walls and floor, or any other joining substrates due to the movement of these joints.

17.1.23 Floors on which the Work  is to be done must be load bearing.

17.1.24 Shower trays, wet rooms shower trays, and / or drain shall be suitable for microcement , such as MST shower trays.

17.2 Schedule 2  – On Site requirements and precautions during the Work  process which shall be met by the Client as specified in the Work  Agreement. SOBO can only assess what is visible, so the responsibility for ensuring the correct wall, floor  and /or furniture build-up lies with the appointed person completing those Work . Please download our SUBSTRATE PREPARATION CHECK LIST. The Substrate Preparation Checklist document offers guidance and assistance for the Client and / or their  appointed contractors in the proper preparation of walls, floors, ceilings, furniture, and any other substrates on which microcement is to be installed. It includes a checklist, a substrate FAQ section, and an appropriate substrate matrix.

17.2.2 An oil-based undercoat should be applied to any raw MDF (after filling has been completed).

17.2.3 For any type of  build up which is designed for microcement coating, the Client shall use doubled up Green MDF ( moisture resistant one) or Marine ply,  glued and screwed from the bottom side,  with joints flushed and overlapping.

17.2.4 Floor, wall and build up preparations require particular attention to joints and movement. Any future movement can give rise to cracks. The Installer does not take responsibility for cracking caused by the subfloor, as the subfloor is beyond The Installer’s control.

17.2.5 Where a microcement installation is carried out on any wooden / timber base, it must be free from any moisture or movement.   Any timber surface shall be prepared with an oil based undercoat.

17.2.6 Where a microcement installation is taking place on a wall, unless specified otherwise, the joints are required to be taped and a skim coat applied as a minimum. Plastered walls are the most suitable preparation for the microcement installation to the walls.

17.2.7 Curing process – It takes 5 – 7 days* for the Work  to bond, cure and set. During the curing period, which starts after the final coat of seal is installed, no Work and no trades should be carried out in and around the area where the Work was done. Once the Work has been completed and curing process has ended, it is imperative that a heavy duty floor card board protection is used if there are any ongoing renovation Work  on Site.  If not covered appropriately, this may cause damage to the sealant. *Curing period can vary considerably depending on room temperature, with topcoat sellers and microcement full performance being achieved after 28 days.

17.2.8 If after the Work completion there are further constructions or renovation Work  are carried out by the Client on Site, the following is recommended to protect the Work:

  1. Heavy duty card board protection shall be used to cover the Work

B.The Work must not be covered with any plastic materials. All materials used for the Work covering  must be breathable.

  1. It is recommended to remove any coverings of the Work for the weekends and days when no Work are carried on Site.
  2. No rubber marking tools shall be used, the ladders shall be checked as they often leave black rubber marking.

E Furniture, appliances or any other objects shall not be slid or dragged across the surface of the Work.

17.3 Schedule 3 – The Work Maintenance:

17.3.1.Shoes carry dirt and grit is abrasive to the Work’s finish – using dirt-trapping doormats at each external entrance and where possible placing a mat on the inside as well will help to prevent premature wear and scratching.

17.3.2.Regular sweeping with an anti-static dust control mop will remove damaging particles and protect the Work.

17.3.3.High-heel shoes, especially worn ones, can dent any hard floor surface.

17.3.4.Protective, clear vinyl chair mats under any office chairs or castor wheels should be installed. Avoidance of plastic or castor wheel use directly on the Work.

17.3.5.When moving heavy furniture or items back into position after the installation has been completed, rigid protective sheets on the floor surface should be used . Avoid sliding or dragging furniture or appliances into place across the surface of the Work.

17.3.6.Vacuum or sweep the floor regularly to remove grit or objects that may scratch the surface of the Work. We recommend the use of water and neutral soaps. Do not use abrasive cleaners, solvents, steam mops, steel wool, or scouring powder on your floor and never wax or polish your floor. Examples of products which can be used: Cleaner Pro 1L, Highly Concentrated Eco-Friendly Neutral Cleaner, or HG neutral cleaner for natural stone 5L – A neutral marble floor cleaner for there regular, thorough but safe cleaning of marble floors and other natural stone floors, or any other PH neutral cleaners available on the market.

17.3.7.Acidic cleaners with a pH<6, products containing butyl (also known as 2-butoxyethanol), floor strippers, surface emulsifiers/extenders, and degreasers, which usually contain butyl, high or low pH cleaners including bleach, products containing citrus cleaners (d-Limonene), abrasive cleaners, solvents, steam mops, steel wool, or scouring powder or wax  shall not be used.